- Create a Mobile Accessible Interface to Manage Consumer Pre-Approval Submissions
- Ensure Feature Parity of Existing Application
- Search Contacts
- Attach Contacts to a Lead and Pre-Approval
- Ability to Edit Contact and Financial Information
- Pre-Populate Fields from Consumer’s Pre-Approval Submission
- Make Existing Process More Intuitive
- Met with the users of the existing application
- Walked through the existing process with users to learn optimization areas
- Using Lucky Orange, observed and documented the most common user interactions